{"id":59,"date":"2022-01-19T10:06:14","date_gmt":"2022-01-19T09:06:14","guid":{"rendered":"https:\/\/www.vmv-mbh.de\/?page_id=59"},"modified":"2026-03-12T11:35:42","modified_gmt":"2026-03-12T10:35:42","slug":"qualitaet-im-spnv","status":"publish","type":"page","link":"https:\/\/www.vmv-mbh.de\/en\/die-vmv\/qualitaet-im-spnv\/","title":{"rendered":"Quality in regional rail transport"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"59\" class=\"elementor elementor-59\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc38632 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc38632\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0357746\" data-id=\"0357746\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d40f6a elementor-widget elementor-widget-heading\" data-id=\"9d40f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quality control in regional rail transport in Mecklenburg-Vorpommern<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7ed487 elementor-widget elementor-widget-text-editor\" data-id=\"c7ed487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quality control involves checking whether the defined standards have been met. The following quality factors, among others, are included in our transport contracts:<\/p><ul><li>Deviations from the contractually agreed vehicle deployment<\/li><li>Failure kilometres and replacement services<\/li><li>Transport services actually provided<\/li><li>Infrastructure cost accounting<\/li><li>Revenue from transport<\/li><li>Traffic demand data<\/li><\/ul><p>In coordination with the railway undertakings, we are continuously developing our quality control measures in order to be able to guarantee an increase in quality.<\/p><p>By taking an economic and performance-oriented approach, these quality control measures also support our quality management and therefore become a central factor in our success. But ultimately the passenger has the say, because only satisfied customers get back on board!<\/p><p>Why is this so important? - If the customers' comparison between their expectations and their subjective perception of the service is positive, customer satisfaction is the result. Therefore, passengers are asked annually about their satisfaction levels. The analysis of these results is not an end in itself, but influences the subsidy payments of the state of Mecklenburg-Vorpommern to the railway companies. If mandatory quality standards are not met, cuts are made.<\/p><p><strong>Ensuring that customers remain satisfied<\/strong><\/p><p>Seit dem Jahr 2000 werden j\u00e4hrlich die Fahrg\u00e4ste nach ihrer Zufriedenheit befragt, im Jahr 2024 waren es 13.302 Interviews. Verschiedene Qualit\u00e4tskriterien sowie die Gesamtzufriedenheit mit der aktuellen Fahrt wurden bei dieser Umfrage betrachtet. Die Bewertung erfolgt auf einer Schulnotenskala von 1 bis 5. Seit Beginn der Zufriedenheitsstudie beurteilten die Fahrg\u00e4ste die Leistungen der EVU kontinuierlich gut (M-V 2024 Note 1,82).<\/p><p>Neben den subjektiven Qualit\u00e4tskriterien bildet die P\u00fcnktlichkeit das einzige objektive Kriterium zur Qualit\u00e4tsbewertung ab. Das P\u00fcnktlichkeitsniveau f\u00fcr Mecklenburg-Vorpommern lag 2024 bei 93,23%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5944080 elementor-widget elementor-widget-text-editor\" data-id=\"5944080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The evaluation of quality in regional rail transport is available here:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ffbdb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d0ffbdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.vmv-mbh.de\/wp-content\/uploads\/Kundenzufriedenheit-2020-2024.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kundenzufriedenheit MV 2000-2024<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b680bed elementor-widget elementor-widget-button\" data-id=\"b680bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.vmv-mbh.de\/wp-content\/uploads\/Puenktlichkeit-neu-2000-2024-ff-Website.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">P\u00fcnktlichkeit MV 2000-2024<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Quality controlling in regional passenger transport in Mecklenburg-Vorpommern Quality controlling involves checking whether the defined standards have been met. The following qualitative factors, among others, are fixed in our transport contracts: Deviations from the contractually defined vehicle deployment Failure kilometres and replacement services Transport services actually provided Infrastructure cost accounting Revenue from transport Transport demand data In consultation with the railway undertakings, we are continuously developing our quality controlling in order to ensure...<\/p>","protected":false},"author":7,"featured_media":732,"parent":28,"menu_order":56,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-59","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qualit\u00e4t im SPNV - VMV-Verkehrsgesellschaft Mecklenburg-Vorpommern<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vmv-mbh.de\/en\/die-vmv\/qualitaet-im-spnv\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualit\u00e4t im SPNV - VMV-Verkehrsgesellschaft Mecklenburg-Vorpommern\" \/>\n<meta property=\"og:description\" content=\"Qualit\u00e4tscontrolling im SPNV in Mecklenburg-Vorpommern Das Qualit\u00e4tscontrolling beinhaltet die \u00dcberpr\u00fcfung ob die definierten Standards erf\u00fcllt wurden. In unseren Verkehrsvertr\u00e4gen sind unter anderem folgende qualitativen Faktoren fixiert: Abweichungen vom vertraglich festgelegten Fahrzeugeinsatz Ausfallkilometer und Ersatzleistungen tats\u00e4chlich erbrachte Verkehrsleistungen Infrastrukturkostenabrechnung Einnahmen aus Bef\u00f6rderung Verkehrsnachfragedaten In Abstimmung mit den Eisenbahnverkehrsunternehmen entwickeln wir unser Qualit\u00e4tscontrolling kontinuierlich weiter, um eine&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vmv-mbh.de\/en\/die-vmv\/qualitaet-im-spnv\/\" \/>\n<meta property=\"og:site_name\" content=\"VMV-Verkehrsgesellschaft Mecklenburg-Vorpommern\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T10:35:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vmv-mbh.de\/wp-content\/uploads\/vmv_banner_1920x800px_on12.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vmv-mbh.de\\\/en\\\/die-vmv\\\/qualitaet-im-spnv\\\/\",\"url\":\"https:\\\/\\\/www.vmv-mbh.de\\\/en\\\/die-vmv\\\/qualitaet-im-spnv\\\/\",\"name\":\"Qualit\u00e4t im SPNV - 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