Quality in regional passenger transport in Mecklenburg-Western Pomerania

Since 2000, passengers have been asked annually about their satisfaction levels; in 2020, there were 12,362 interviews. Various quality criteria as well as overall satisfaction with the current journey were considered in this survey. The evaluation is based on a school grade scale from 1 to 5. Since the beginning of the satisfaction survey, passengers have continuously rated the services of the RUs as good (M-V 2020 grade 1.73).

Apart from the subjective quality criteria, punctuality is the only objective criterion for quality assessment.

You can obtain the evaluation of the quality in SPNV 2020 here: